Tips & FAQs

To Help Your Visit Go Smoothly:

  • Bring your Health Card every time
  • Inform the receptionist of any changes in your contact information, including cell phone and email
  • Register for our Health Myself Portal, to allow for secure communication with our office, e-booking and appointment reminders by email
  • Bring a list of your concerns and requests
  • Bring all medications with you to review with your physician. Review your prescription medication for refill needs.
  • Please note we are a fragrance-free office

Don’t Forget Your Health Card!
Please present your Health Card at every visit. It is important to ensure that your Health Card is valid by checking the expiry date. For more information, please visit ServiceOntario.  **INVALID HEALTH CARDS WILL BE CHARGED $70.00 DEPOSIT PER VISIT UNTIL A NEW HEALTH CARD IS ISSUED. THE DEPOSIT WILL THEN BE REFUNDED AFTER PROOF OF RENEWAL AND VALIDITY FOR DATE OF SERVICE.**

There are some services that may not be covered by your Health Card/OHIP. For more details, view our Uninsured Services information page.

You will need to replace your RED AND WHITE HEALTH CARD with a photo health card if:

  • you have received a notice in the mail from Service Ontario
  • a health provider told you that there is something wrong with your card
  • it is lost, stolen, or damaged, or
  • your name has changed

To obtain a photo health card, visit a Service Ontario location with the appropriate documents.

You can book an appointment to convert your health card at any Service Ontario locations.


Does TMC offer Lab Services?
Lab services are not provided onsite. If required, your physician can direct you to various facilities in our local area. If your doctor has asked you to do a blood test, we encourage you to seek out a LifeLabs location. TMC has a direct networking link with this lab, which facilitates accurate and prompt reporting right into our electronic medical records. For a patient service centre near you, hours of operation, and appointment bookings, please visit You can also book an appointment with LifeLabs online.

Prescription Renewals
You will be prescribed enough medications during your visit to last until your next reassessment of your medications and condition. Before your medications run out completely, please make an appointment with your doctor to renew your prescription and to update your physician on your condition. Whenever you are in to see your physician, you can also check that you have enough refills of your regular prescription medications.
If necessary, you may ask your pharmacist to fax your doctor a refill request of your medication. Please allow 5 days’ response time for renewals by fax. For some regular medications, your pharmacist may be able to advance you some doses if you are running out very soon.  Alternatively, you may also send a message through Health Myself to request a prescription renewal. In this case, please provide your: pharmacy name, address, medication name and dosage, and date of last renewal.
Please note, we do not refill prescriptions for antibiotics by fax- please see your physician if you feel you need an antibiotic.
Test Results
Your physician will advise you of when you should expect to receive your test results. Most results take 1 week to be received at our office, then the doctor also requires time to review them. If there is an urgent concern regarding your results, our office will contact you to book a follow up appointment or you will be given instructions on how to follow up. If you wish to review your results, please book an appointment with your doctor.
Personal Information
Please help us to keep our records up-to-date by informing us of any change in your contact information. This will help us to contact you efficiently, in the case of abnormal test results, referral appointments and other reminders. Feel free to update us anytime by calling our office or emailing or messaging us in Health Myself Portal.
Health Myself Patient Portal LoginFor further details about your personal information and medical records, please review our Privacy Policy.