REMOTE appointments (by phone or video)- COVID-19 Office changes

If you have a medical emergency, please call 911.

Do not delay treatment for emergencies, but please do not use the Emergency room as a walk-in clinic.

We are cancelling all appointments booked prior to the COVID pandemic, from March 16, 2020 onwards. But our staff, physicians and nurses are still working as always to support you in your medical needs.

Our reception will be calling you to cancel your pre-booked appointment and let you know when to reschedule. Please let them know if you have any urgent issues you would like to address with your doctor.

As you may be well aware, COVID -19 has been declared a global pandemic by the World Health Organization. That said, this is a pandemic that has the potential to be controlled and contained.

We have made some significant changes to our policies and procedures at our office. The intention of these changes is to ensure that we are working together to optimize health and safety of patients, their families, staff and our community.  

Please call us at 905-889-3634 with any pressing concern that does not require Emergency Room type care. You can also message us through the Health Myself Portal if it is a non-urgent issue. Health Myself messages are checked during regular weekday daytime hours. We will try to manage your problem remotely as best possible for the time being.

We will need to defer routine physicals and other non-essential appointments. We are reducing all visits in the office, effective immediately. A nurse or doctor will speak directly with you, and decide whether an in-office appointment is required. Some visits, for example, well baby visits and prenatal visits will be booked at times to avoid other patient traffic in the office.

Arriving to the office for a pre-booked appointment: All patients will be asked to wear a mask for the entire duration of their visit in the office. If you have your own mask from home, please wear it in our office.

We ask that you come alone into the office, or have only one parent accompany an infant/child into the office. Please refrain from bringing strollers and carseats into the office.

We will be asking you to sanitize your hands on entering the building. Our nurses and doctors will be wearing additional protective gear for your visit.

Additional cleaning of exam rooms after EACH patient visit (over and beyond our usual procedures) is being undertaken.

If you need prescription refills, please ask your pharmacy to fax us a renewal request.

Online Health Myself appointment bookings are not available at this time.

Please ALWAYS CALL before coming in to the office. We are open but our doors are locked. We wish to limit walk-ins during this time.

ALERT the clinic staff when you call for an appointment of any fever or respiratory symptoms, any recent travel, and any possible COVID-19 contact.  These protocols are in place for your safety and the safety of others and will allow us to direct you to appropriate care. We do not do COVID-19 testing at our office, but can refer you to a testing centre in your area if appropriate.

We recommend that we all practise frequent hand hygiene, avoid touching our faces, staying home as much as possible, self-isolating for 14 days when sick and SOCIAL/PHYSICAL DISTANCING to help reduce community transmission. For those over age 70 or with any chronic medical conditions or who are immune suppressed, it is very important to adhere very strictly to these guidelines. Together we can make a difference!

What is social distancing?

Are you feeling anxious about COVID-19?

More resources for COVID and Stress

Please stay posted for updates. Thank you for your patience and understanding during this very unusual and challenging time.